Refund Policy
Last updated: April 10, 2026
This Refund Policy describes Our policies and procedures regarding refunds for travel bookings made through Our Service. This Policy applies to all bookings including tour packages (packages details are for showcase only; actual refund terms will be discussed with Our travel executive), flight tickets, and hotel reservations.
By making a booking with Us, You agree to the terms of this Refund Policy. Refund eligibility, amounts, and processing times vary based on the type of service, timing of cancellation, and the policies of Our third-party service providers (airlines, hotels, etc.). This Policy works in conjunction with Our Cancellation Policy and Payment Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund Policy:
- •Booking means any reservation or purchase made through Our Service for travel-related services including tour packages, flights, and hotels.
- •Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Air Paradise Tour and Travels Private Limited, C-143, 1st Floor, Naraina Industrial Area, Phase-1, New Delhi-110028.
- •Credit Shell means a credit balance held by Us or a third-party provider that can be used for future travel bookings instead of a cash refund.
- •Flight Booking means any reservation for air travel made through Our Service.
- •Hotel Booking means any reservation for accommodation made through Our Service.
- •Non-Refundable Amount means any portion of the booking amount that cannot be returned to You under any circumstances.
- •Refund means the amount returned to You following a valid cancellation, subject to applicable deductions and processing fees.
- •Refund Eligibility means the criteria that determine whether a Booking qualifies for a refund.
- •Service refers to the Website and any travel booking services provided through it.
- •Third-Party Provider means airlines, hotels, consolidators, and other travel service providers whose products We facilitate.
- •Tour Package means a pre-arranged combination of travel services including but not limited to transportation, accommodation, and activities. Package details displayed on Our website are for showcase purposes only; actual refund terms will be discussed and confirmed with Our travel executive at the time of booking.
- •You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is making a Booking.
General Refund Terms
The following general terms apply to all refunds:
- Refunds are processed only after a valid cancellation request has been submitted and approved.
- Refund amounts are calculated based on the cancellation date and the policies of the respective third-party provider.
- Our service fees, cancellation processing fees, and payment gateway charges are generally non-refundable.
- Refunds will be issued using the original payment method used for the booking.
- If the original payment method is no longer valid, You must provide alternative bank details in writing.
- No refunds are provided for no-shows (failure to arrive for a service without prior cancellation).
- Partial refunds may be available for partially utilized services (subject to provider policies).
Important Note:Tour package refund terms are customized for each booking. Package details displayed on Our website are for showcase purposes only. Actual refund eligibility and amounts will be discussed and agreed upon with Our travel executive at the time of booking. Please obtain written confirmation of your package's refund terms.
Refund Eligibility
Refund eligibility depends on the following factors:
Eligible for Refund
- Cancellations made within the free cancellation window (where applicable)
- Cancellations made according to the provider's refundable fare rules
- Provider-initiated cancellations (airline or hotel cancels the service)
- Overpayments or duplicate payments
- Services not rendered as booked (subject to investigation)
- Valid medical or emergency cancellations with supporting documentation (at provider's discretion)
Not Eligible for Refund
- No-show for any service (flight, hotel, transport, etc.)
- Non-refundable fare types (clearly disclosed at booking)
- Partial utilization of services (e.g., using outbound flight but not return)
- Cancellations made after the refund deadline
- Voluntary changes or downgrades
- Booking fees, service fees, and cancellation processing fees
- Payment gateway and convenience charges
- Visa fees and travel insurance premiums
- Force majeure events (unless provider offers exceptions)
Flight Booking Refunds
Flight refunds are governed by the airline's fare rules and cancellation policy.
Airline Refund Guidelines
- Fully Refundable Tickets: 100% refund of the base fare and taxes (minus any applicable service fees).
- Partial Refund Tickets: Refund amount varies based on cancellation date and airline policy.
- Non-Refundable Tickets: Base fare is non-refundable. Taxes may be refundable if the ticket is unused.
- Airline-Initiated Cancellation: Full refund of the entire ticket amount, regardless of fare type.
- Schedule Change: Free rebooking or full refund if the schedule change is significant (typically 2+ hours).
- Death of Passenger: Full refund may be available with proper documentation (death certificate).
Tax Refunds on Non-Refundable Tickets
Even for non-refundable tickets, the following taxes may be refundable after the ticket goes unused:
- Base Fare: Non-refundable
- Fuel Surcharge: Non-refundable (typically)
- Airport Taxes: May be refundable (₹500 - ₹5,000 depending on route)
- GST/Service Tax: Non-refundable
- Passenger Service Fees: May be refundable
Note: Tax refunds require filing a claim with the airline and may take 60-90 days to process.
Flight Refund Processing Timeline
| Airline Type | Refund Processing Time |
|---|---|
| Domestic Airlines (India) | 7 - 15 business days |
| International Airlines | 15 - 30 business days |
| Low-Cost Carriers | 20 - 45 business days |
| Tax Refund Claims | 60 - 90 business days |
Hotel Booking Refunds
Hotel refunds depend on the property's cancellation policy and rate plan selected.
Hotel Refund Guidelines
- Free Cancellation Rate: Full refund if cancelled before the policy deadline (typically 24-72 hours before check-in).
- Non-Refundable Rate: No refund for any cancellation, regardless of timing.
- Partial Prepayment Rate: Deposit may be non-refundable; balance refundable if cancelled on time.
- Hotel-Initiated Cancellation: Full refund, including any deposits or prepayments.
- Early Departure: No refund for unused nights unless hotel policy states otherwise.
- No-Show: Full charge for the first night (or entire stay for prepaid bookings).
Hotel Refund Processing Timeline
- Domestic Hotels: 7 - 14 business days
- International Hotels: 14 - 21 business days
- Refunds to credit cards may take an additional 3-7 days depending on the bank
Tour Package Refunds
Important Disclosure: Package details displayed on Our website are for showcase purposes only. Refund terms for tour packages are not standardized and will be discussed and mutually agreed upon with Our travel executive at the time of booking. All refund commitments must be obtained in writing.
For tour packages, refunds are calculated based on the specific components of the package, cancellation timing, and supplier policies.
Indicative Package Refund Schedule
| Cancellation Notice | Indicative Refund | Notes |
|---|---|---|
| 45+ days before departure | 75% - 90% | Less non-refundable deposits |
| 30 - 44 days before departure | 50% - 75% | Hotel cancellation fees apply |
| 15 - 29 days before departure | 25% - 50% | Airline & hotel fees apply |
| 7 - 14 days before departure | 10% - 25% | Significant supplier fees |
| Less than 7 days / No-show | 0% - 10% | Minimal or no refund |
Note: This schedule is indicative only. Actual refund amounts depend on supplier cancellation policies, non-refundable deposits, and the specific terms confirmed with Our travel executive at the time of booking.
Package Refund Processing Timeline
Package refunds involve multiple suppliers and typically take longer to process:
- Processing by Our team: 3 - 5 business days
- Supplier refund processing: 15 - 30 business days
- Total refund timeline: 20 - 45 business days
- Complex packages with international components: Up to 60 business days
Credit Shell & Travel Credits
In some cases, airlines or hotels may offer travel credits instead of cash refunds. Our policy regarding such credits:
Airline Credits
Some airlines issue credit shells or travel vouchers for canceled bookings instead of cash refunds. These credits:
- Typically have an expiration date (6 months to 1 year from issuance)
- May have blackout dates or booking restrictions
- Are usually non-transferable (only the original passenger can use them)
- Cannot be converted to cash by Us
- Will be managed directly between You and the airline
Hotel Credits
Some hotels offer future travel credits for cancellations. These are subject to the hotel's specific terms and conditions, including expiration dates and usage restrictions.
Refund Processing Fee
The following non-refundable fees apply to all refunds processed by Us:
Our Service Fees (Non-Refundable)
- Flight cancellation refund processing fee: ₹500 - ₹1,000 per passenger
- Hotel cancellation refund processing fee: ₹300 - ₹600 per booking
- Tour package refund processing fee: ₹1,000 - ₹2,500 per booking
- Payment gateway charges (typically 1% - 2% of transaction value)
- Bank charges for chargebacks or refund reversals: As applicable
These fees are deducted from the refund amount before the balance is returned to You.
Refund Process Flow
Step-by-Step Refund Process
- Cancellation Request Submitted: You submit a written cancellation request via email to info@airparadise.in
- Acknowledgment & Verification: We acknowledge receipt within 24-48 hours and verify booking details.
- Cancellation Confirmation: We confirm cancellation with the third-party provider (airline/hotel/supplier).
- Refund Calculation: We calculate the refundable amount based on provider's policy and deduct applicable fees.
- Refund Confirmation: We notify You of the refund amount and expected timeline.
- Provider Refund: Third-party provider processes the refund to Us (timeline varies).
- We Refund You: Upon receiving the refund from the provider, We process Your refund within 5-7 business days.
- Refund Complete: Refund reflects in Your account (additional bank processing time may apply).
Refund Timeline Summary
| Booking Type | Provider Processing | Our Processing | Total Estimated Time |
|---|---|---|---|
| Domestic Flight | 7 - 15 days | 3 - 5 days | 10 - 20 business days |
| International Flight | 15 - 30 days | 5 - 7 days | 20 - 37 business days |
| Domestic Hotel | 7 - 14 days | 3 - 5 days | 10 - 19 business days |
| International Hotel | 14 - 21 days | 5 - 7 days | 19 - 28 business days |
| Tour Package | 15 - 30 days | 5 - 7 days | 20 - 37 business days |
| Tax Refund Claim | 60 - 90 days | 5 - 7 days | 65 - 97 business days |
Partial Refunds
In certain situations, partial refunds may be available:
- Partially Utilized Services: If You have used a portion of your booking (e.g., outbound flight but not return), only the unused portion may be refundable based on provider policy.
- Group Bookings: Partial refunds for reduced group size are subject to group contract terms.
- Upgraded Services: If You cancel an add-on or upgrade but keep the base service, the add-on may be refundable separately.
- Medical Emergencies: Some providers may offer partial refunds with proper documentation, even outside standard policy.
Non-Refundable Amounts
The following amounts are generally non-refundable under any circumstances:
- Our service fees and cancellation processing fees
- Payment gateway and convenience charges
- Visa processing and consular fees
- Travel insurance premiums
- Airline fuel surcharges (on non-refundable tickets)
- Non-refundable hotel deposits (clearly disclosed at booking)
- Third-party provider fees where the provider has a strict no-refund policy
- Any amount explicitly marked as "non-refundable" at the time of booking
Refund Status Tracking
You can track the status of your refund by:
- Checking your email for refund confirmation updates from Us
- Contacting Our customer support with your booking reference number
- Checking with your bank or payment provider for credit reflections
- Logging into your account on Our website (if applicable)
If your refund has exceeded the estimated timeline, please contact Us at refunds@airparadise.in with your booking reference number.
Disputes & Chargebacks
If You dispute a charge or initiate a chargeback with your bank:
- Please contact Us first to resolve any concerns before initiating a chargeback.
- Chargebacks may delay any refund processing by 60-90 days.
- If a chargeback is filed for a valid charge, We reserve the right to pursue recovery of the amount.
- Chargeback fees imposed by the bank (typically ₹500 - ₹2,500) may be passed on to You if the chargeback is found to be invalid.
- We will provide all necessary documentation to the bank to support the validity of the charge.
Travel Insurance Recommendation
Strongly Recommended: We strongly recommend purchasing comprehensive travel insurance at the time of booking. Travel insurance can protect You against financial losses due to trip cancellations, interruptions, medical emergencies, lost baggage, and other unforeseen events. Our refund policy does not cover cancellations for reasons that would typically be covered by travel insurance (e.g., illness, injury, weather, etc.). Please review your travel insurance policy carefully for coverage details, exclusions, and claim procedures.
Changes to This Refund Policy
We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top.
For Bookings made before a policy change, the Refund Policy in effect at the time of booking will apply unless otherwise required by law or agreed in writing.
You are advised to review this Refund Policy periodically for any changes. Changes are effective immediately upon posting.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund, You can contact us: